Position Summary:
As a Chargeback Specialist, you will play a pivotal role in managing and resolving vendor and customer disputes, ensuring accurate processing of chargeback credit card charges, and maintaining meticulous documentation. Your responsibilities extend to handling merchant disputes, analyzing instances of chargeback fraud, and updating revenue reports as needed. Effective communication with merchants and leveraging problem-solving skills are integral to success in this role.
Job Details:
- Chargeback Specialist
- Monday to Friday
- Work from home
Responsibilities:
- Process and reconcile vendor and customer disputes efficiently and accurately.
- Post chargeback credit card charges in compliance with company policies and procedures.
- Maintain thorough documentation of all chargeback transactions and related communications.
- Resolve merchant disputes stemming from prior transactions with professionalism and adherence to company guidelines.
- Analyze cases of chargeback fraud to identify patterns and mitigate future risks.
- Update revenue reports regularly to reflect accurate financial data.
- Communicate directly with merchants to address concerns and provide assistance in resolving issues.
- Collaborate with cross-functional teams to streamline chargeback processes and improve overall efficiency.
- Stay updated on industry regulations and best practices related to chargeback management.
Qualifications:
- Bachelor's degree in Finance, Business Administration, or related field preferred.
- Proven experience in chargeback processing or a related financial role.
- Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
- Strong analytical skills with the ability to identify patterns and trends in financial data.
- Excellent communication and interpersonal skills, with the ability to interact professionally with merchants and internal stakeholders.
- Detail-oriented mindset with a commitment to maintaining accurate documentation.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Familiarity with industry regulations and compliance standards related to chargeback processing is a plus.
- Problem-solving skills and the ability to remain calm under pressure when resolving disputes.