As a Support Engineer T3, you will be responsible for providing expert-level technical support to clients. You will be the go-to person for resolving the most challenging and complex requests and will be empowered to leverage our internal ticketing platform and dashboards to manage your workload. You will work closely with other members of the support team to share knowledge and best practices, and will have the opportunity to enhance your skills and expertise.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Support Engineer Tier 3
Work from Home
Monday to Friday | Between | 8 PM – 7 AM (9-hour shifts)
Responsibilities:
·Provide remote technical support for a variety of hardware, software, and networking issues
·Troubleshoot and resolve issues with Windows and Mac operating systems, as well as Windows and Linux server operating systems
·Administer and migrate Office 365 systems
·Manage Azure, AWS, and G-Suite systems
·Configure and maintain Microsoft Active Directory, SQL Server, Remote Desktop Services, and Exchange
·Experience with virtualization technologies such as VMWare and Hyper-V
·Implement and manage storage, disaster recovery, and backup solutions using tools such as Datto and Veeam
·Administer identity provider and multi-factor authentication services
·Proficient in scripting languages such as PowerShell, Batch, and SQL
·Understand network protocols such as TCP/IP, DHCP, and DNS
·Configure and maintain networking equipment, including switches, routers, and firewalls
·Support desktop applications and encryption technologies such as Bitlocker and Symantec
·Experience with web technologies including XML, HTML, IIS, and CSS
·Manage mobile device management systems
·Support and troubleshoot VoIP phone systems
Qualifications:
·7+ years of experience in a technical support, help desk, network support position
·Strong technical background with specific knowledge in servers or networking
·Degree valued but not required
·Preferred certifications include MCSE, CCNP, VCP but are not required
·Experience in an MSP environment
·Familiarity with ConnectWise Manage (ticketing system); ConnectWise Automate (remote monitoring system); and IT Glue (knowledge base)
·Excellent verbal and written communication