Position Summary:
As an Optometric Prescription Specialist, you will play a pivotal role in ensuring the accurate interpretation and effective utilization of optical prescriptions. Your responsibilities encompass analyzing a wide array of prescriptions, and offering concise feedback, and solutions.
Job Summary:
- Work from home
- Monday to Friday | 10 AM to 7 PM Manila Time
Responsibilities:
- Analyze and interpret a wide range of optical prescriptions, providing clear and concise feedback.
- Provide expert advice and support to non-clinical staff on matters related to optometry and prescriptions.
- Stay updated on the latest trends and standards in optometry to ensure the highest level of service quality.
- Liaise with clients to clarify prescription details when necessary, ensuring a high level of customer service.
- Maintain patient confidentiality and adhere to all HIPAA regulations while handling sensitive information.
- Collaborate with global teams across various time zones, utilizing digital communication tools effectively.
Qualifications:
- Doctor of Optometry (O.D.) degree from an accredited optometry program.
- Valid state license to practice optometry.
- Minimum of 2 years of experience in a clinical setting, with substantial exposure to reading and interpreting prescriptions.
- Proficient in the use of digital communication tools and comfortable working in a remote environment.
- Strong organizational and project management skills to handle training program development.
- Ability to work independently with minimal supervision and collaborate effectively with a remote team.
- Exceptional communication and interpersonal skills, with an emphasis on educating non-clinical staff.
- Previous experience in a BPO setting is advantageous but not required.
- Customer Service experience is a must