Summary:
The Support Technician T1 is responsible for delivering outstanding technical support to customers. You will be empowered to utilize the ticketing platform and dashboards to manage your ticket queue, and you will work in a team environment to enhance your knowledge and that of your teammates. You will be part of a team whose commitment to excellent customer service is evident in everything they do, from being purpose driven and providing personalized support, to executing with tenacity.
Job Details:
- Support Technician Tier 1
- Eastwood Libis, Quezon City (Work from Home)
- Monday to Friday | Between | 7 PM - 6 AM
Responsibilities:
- Diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
- Windows & Mac Operating Systems
- Windows Server Operating Systems
- Desktop applications and Encryption technologies (Bitlocker, Symantec, etc.)
- Microsoft Active Directory, Remote Desktop Services, and Exchange
- Backup solutions and applications (Datto, Veeam, etc.)
- Network protocols (TCP/IP, DHCP, DNS, etc.)
- Video Conferencing and Audio/Video
- Printers and Wireless Access
Qualifications:
- At least 2 years of help desk experience.
- MSP experience.
- Experience with ConnectWise.
- Experience with IT Glue.
- Experience with Networking, O365, and Active Directory.
- Certification in CompTIA A+, Network+, MCSA, and CCNA.
- Fluent in English – verbal and written communication.
- Excellent Customer Service/People Skills.
- Possess knowledge across a wide range of technical topics.
- Capable of thriving in finding solutions to technical issues in a fast-paced environment.
- Must be self-motivated.
- Must possess a sense of urgency.
- Must be able to demonstrate critical thinking skills.