Position Summary:
The Systems Access - Management and Administration role serves as a main keyholder approach to manage user requests aimed to obtain access credentials to MasTec client systems and supported platforms. Contributes technical expertise, troubleshooting and analytical skills, as well as effective communication abilities to ensure high quality of service to internal and external customers. This position is well-versed in systems engineering principles and has a strong understanding of enterprise systems, including architecture, deployment, and integration. Troubleshooting abilities are crucial to identify and resolve issues promptly, minimizing customer downtime and ensure uninterrupted business operations.
Job Details:
- Work Onsite - Eastwood Libis, Quezon City
- Monday to Friday | 8 PM to 5 AM Manila time
Responsibilities:
- Serve as a main keyholder to manage user requests to obtain access credentials to MasTec client systems and supported platforms.
- Manages user profiles in Fieldglass, including initial set up, profile modifications and profile deletions as needed.
- Supports internal customers (MasTec employees) with system access requests, this includes Fieldglass profiles and approved system platforms.
- Supports external customers (MasTec approved vendor personnel) with system access requests, this includes Fieldglass profiles and approved but limited system platforms.
- Performs periodic audits to ensure profiles are accurate, active, or deleted based on personnel changes including new arrivals and departures.
- Performs proper vetting of user requests based on strict criteria, requirements, and completion of prerequisites.
- Works with applicable stakeholders to ensure user requests have merit and meet criteria for processing.
- Monitor process efficiencies, availability of resources, and proactively identify and resolve issues to ensure high quality of service to internal and external customers.
- Manage incidents, service requests and changes related to systems and applications.
- Handle service requests efficiently and ensure timely implementation of approved changes.
- Communicates with internal and external customers to provide information, guidance, and expectation of deliverable completions.
- Maintain accurate and up-to-date documentation of job aids, system access requirements, troubleshooting procedures and knowledge articles.
- Provides weekly reporting of activities to management to provide insights and trends.
- Communicates with MasTec client only as part of and strictly of relevance to the defined scope of work (Fieldglass profile management and supported systems).
- Contribute to knowledge management initiatives by sharing knowledge, best practices and lessons learned.
- Contribute to quality assurance efforts by participating in testing activities as needed.
- Collaborate effectively with team members, project managers, stakeholders, and other teams to ensure smooth operations, project delivery and customer satisfaction.
Qualifications:
- Bachelor’s degree in Computer Science or Computer/Management Information Systems.
- 2 years related experience and/or training.
- Previous experience in a construction or engineering-related field is preferred.
- Ability to maintain and support all incidents, service requests and changes related to systems and applications.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Proficient in Microsoft Office Suite and project management tools.
- Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
- Working knowledge of (Power BI) for building business solutions and generating meaningful insights.
- Knowledge of Project management concepts and the ability to develop and implement automated workflows.
- Excellent written and oral communication skills to convey technical concepts, collaborate with team members and provide clear updates to stakeholders.
- Knowledge of coding with VBA.
- Ability to work effectively as part of a team and independently with minimal supervision.