We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.

Job Details:

Systems Engineer T3

Work from Home

Training Schedule: Monday – Friday, 8 PM – 5 AM (2 weeks)

Work Schedule: Tuesday – Saturday, 3:30 AM – 12:30 PM

Internet speed: Atleast 25 MBPS


• Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.

• Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.

• Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.

• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.

• Maintain up-to-date documentation of clients' IT systems and infrastructure.

• Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.

• Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.


• Minimum 4 years’ experience in the following:

-Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support

-Cisco Switching/VLAN/Routing/Firewalling Support

-Server Hardware Technologies (CPU/RAID/SCSI) Support

-Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

• Server Operating Systems

-Installation, configuration, and troubleshooting

-Configure file, print, and remote access services

-Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup

• Enterprise Email support of Microsoft Exchange/Exchange Online.

• Configuration and troubleshooting of the following:

-Hyper-V and VMware

-SAN Architecture

-Internal/External DNS

-Remote Desktop Services

• Advanced Configuration and Troubleshooting of Network Infrastructure including:


-Layer 2/3 Switches



• Working Knowledge of Microsoft SQL Server

• Working Knowledge of Wireless Technologies

• Other Preferred Technical Knowledge

-Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.

-Understanding of the relationship between switches, patch panels, and connecting nodes to a network

-Understanding of High Availability / Load Balancing solutions