We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.
Job Details:
Systems Engineer T3
Work from Home
Training Schedule: Monday – Friday, 8 PM – 5 AM (2 weeks)
Work Schedule: Tuesday – Saturday, 3:30 AM – 12:30 PM
Internet speed: Atleast 25 MBPS
Responsibilities:
• Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
• Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
• Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
• Maintain up-to-date documentation of clients' IT systems and infrastructure.
• Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
• Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
Qualifications:
• Minimum 4 years’ experience in the following:
-Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
-Cisco Switching/VLAN/Routing/Firewalling Support
-Server Hardware Technologies (CPU/RAID/SCSI) Support
-Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
• Server Operating Systems
-Installation, configuration, and troubleshooting
-Configure file, print, and remote access services
-Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
-Hyper-V and VMware
-SAN Architecture
-Internal/External DNS
-Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
-VoIP
-Layer 2/3 Switches
-Routers
-Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
-Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
-Understanding of the relationship between switches, patch panels, and connecting nodes to a network
-Understanding of High Availability / Load Balancing solutions