About the client:

At Instructure (we make Canvas, the #1 educational software), our goal is to amplify potential by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to shine. And that's where you come in!

Position Summary:

We are a market-leading education technology company on the lookout for an experienced, articulate, and passionate individual to manage and maintain our technical / non-functional tender response library. You will possess a strong technical background, exceptional writing and content management skills, and the ability to drive content strategy within a technical context.

We are seeking a highly skilled Senior Technical Writer to oversee and optimize our technical proposal content, ensuring its alignment with organizational goals and effective communication to diverse audiences. The ideal candidate will possess a strong technical background and exceptional writing abilities, with the capacity to drive content strategy across topics like SaaS, security, compliance, architecture, APIs, privacy, and accessibility. Responsibilities include identifying and updating outdated content, collaborating with cross-functional teams, and serving as a technical advisor to ensure accuracy and clarity in all communications.

Job Details:

Work from Home
Monday to Friday | 9 AM to 6 PM or 11 AM to 8 PM Manila Time *flexible schedule
*Following PH Regular Holidays

Responsibilities:

Create high-quality technical content for bids and tenders, whitepapers, industry questionnaires, assessments, and technical proposals
Work closely with subject matter experts to gather technical details and transform them into accessible, audience-appropriate content
Craft clear, concise, and compelling responses to RFPs that address prospects’ needs and showcase our organization's strengths
Research, verify, and test technical concepts and functionality to ensure the messaging is accurate
Maintain a large content library that houses gold standard, up-to-date, reusable, and accessible technical and non-functional (e.g. performance, security, reliability, scalability, usability, and accessibility) proposal content
Own content review cycles and manage input from various stakeholders to ensure all content is accurate, clear, coherent, and compliant with internal guidelines
Ensure consistency in messaging and branding throughout all content
Work independently in an at-home/in-office setting while contributing to a diverse, highly collaborative global team that values innovation, creativity, and quality
Stay informed about emerging technologies and industry trends, integrating relevant insights into technical content strategies
Participate in other projects and contribute ideas as we continuously improve and innovate

Qualifications:

Minimum 3-6 years experience in technical writing or a related role
Expertise and/or experience in SaaS applications, back-end cloud architecture, and related fields such as security, privacy, compliance, scalability, and accessibility
Exceptional writing and editing skills, with the ability to convey complex technical information in a clear and concise manner
Familiarity with technical documentation tools and platforms
Expertise in a technical field such as computer science, engineering, or a related discipline
Business- or native-level English proficiency. (TOEFL/BULAT or other certification a plus)
Bachelor’s/ College degree or other comparable certification
Strong project management skills, with the ability to manage multiple technical content projects simultaneously
Ability to get hands-on in the technical details and test, confirm, and verify technical information for yourself
Nice to have: familiarity with AWS, JavaScript, APIs, JSON, Encryption