Job Description

As an Executive Customer Service Representative you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide best-in-class customer service and ensure the customers are fully satisfied.

What’s in it for you?

  • Health Insurance (HMO)
  • Competitive Salary
  • Expanded maternity leave up to 120 days
  • Allowances
  • Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
  • Companywide events
  • Fun & Relaxed environment

Job Details:

  • Executive Customer Service
  • Eastwood Libis QC
  • Shifting Schedule including weekends


  • Accurately and efficiently encode all data that needs organizing and recording
  • Confirm that entered data accurately aligns with original documentation
  • Organize and maintain original paper evidence
  • Assure files are properly prepared and saved to back up drives
  • Transcribe, scan or photocopy hard copy documents and forms as needed
  • Self-audit work. Check for errors or duplication
  • Organize files in a logical and manageable fashion
  • Adhere to and meet set schedules and deadlines
  • Input, track, and maintain all encoded data and records
  • Perform any other office tasks that management requires assistance with (sending emails, answering phones, etc.)
  • Report any major errors or inconsistencies to upper management
  • Maintain report logs of in-progress and/or completed work


  • Has knowledge and experience in Trade and Logistics Industry. (Nice to have)
  • Has knowledge and experience handling trade documents (Bill of Lading, Invoice, Packing list, etc.).(Nice to have)
  • Proficient in Microsoft Outlook and Microsoft Excel
  • Excellent computer skills, especially typing.
  • Can encode data with speed and accuracy
  • Has the ability to quickly process and organize information
  • High attention to detail
  • Adept at file management (Digital and Manual)
  • With good time management and prioritization skills
  • With strong troubleshooting and critical thinking skills
  • Can finish work in an efficient and timely manner
  • Can work beyond office hours
  • Ability to work under pressures with clients and internal departments.